Return & Refund Policy

Thank you for shopping at Braviixx Store. We want every customer to have a positive shopping experience while maintaining a clear and fair return process.

This Return & Refund Policy applies to purchases made through the Braviixx Store website. By placing an order, you acknowledge that you have reviewed and agreed to the terms of this policy, subject to any rights that cannot legally be excluded under applicable law.

For return, exchange, or refund assistance, please contact us at:

Braviixx Store
Email: braviixxstore@gmail.com

1. Return Eligibility

Eligible products may be returned within 30 calendar days from the date of delivery, provided that:

• The item is unused, unworn, unwashed, and undamaged.
• The item is in its original condition.
• Original tags, labels, and packaging are included where applicable.
• The product does not show signs of use, stains, odors, washing, alteration, damage, or misuse.
• The item is not listed as a non-returnable or final-sale product.

All returns are subject to inspection after they are received.

Braviixx Store reserves the right to decline a return when the returned product does not meet the conditions stated in this policy.

2. Non-Returnable & Final-Sale Items

For hygiene, safety, product-specific, or promotional reasons, certain products may not be eligible for return or exchange.

These may include:

• Underwear and intimate apparel
• Swimwear where the applicable hygiene seal has been removed or the item has been used
• Products specifically marked Final Sale or Non-Returnable on the product page
• Clearance or liquidation items identified as final sale
• Personalized or customized products, where applicable
• Products that have been worn, washed, altered, damaged, or misused by the customer

The applicable product page will indicate when special return restrictions apply.

3. Change of Mind, Size & Customer Preference

If you wish to return an item because of:

• Change of mind
• Incorrect size selected
• Incorrect color selected
• Personal preference
• No longer needing the product
• Any other reason not caused by Braviixx Store

the customer is responsible for the applicable return shipping costs, unless otherwise required by applicable law.

Original shipping charges, where applicable, may be non-refundable.

4. Incorrect, Damaged or Defective Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at braviixxstore@gmail.com as soon as reasonably possible after delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs and/or video evidence
• Photographs of the packaging when relevant

We will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Exchange
• Refund
• Partial refund where appropriate
• Another reasonable solution

If the issue is verified to have been caused by Braviixx Store, we will provide the applicable return instructions and will not require the customer to pay return shipping where required by applicable law.

5. Return Authorization

Do not send a return package to any address without receiving return instructions from Braviixx Store.

To request a return:

1. Email braviixxstore@gmail.com with your order number, product name, and reason for return.
2. Provide photographs or other information if requested.
3. Wait for our return approval and instructions.
4. If approved, carefully package the item according to our instructions.
5. Use a trackable shipping service when requested and provide the tracking information.

Returns sent without prior authorization or to an unauthorized address may be delayed or may not be accepted.

6. Return Shipping Responsibility

Unless otherwise required by applicable law:

Customer-requested returns:
The customer is responsible for return shipping costs when the return is due to change of mind, incorrect size selection, personal preference, or another reason not caused by Braviixx Store.

Braviixx Store-related issues:
If we verify that an item was incorrectly supplied, materially defective, or damaged before or during fulfillment, Braviixx Store will provide an appropriate resolution, including return-shipping arrangements where applicable.

7. Refunds

Once an approved return is received, the item will be inspected.

If the return meets the requirements of this policy, the refund will generally be processed within 3–5 business days after the return is approved.

Refunds will normally be issued to the original payment method.

After we process the refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or financial institution.

Braviixx Store is not responsible for delays caused by a customer's bank or payment provider.

8. Refund Amount

Unless otherwise required by applicable law:

• Refunds are generally limited to the eligible amount paid for the returned product.
• Original shipping charges may not be refundable when the return is due to customer preference or change of mind.
• Return shipping costs paid by the customer are generally non-refundable.
• Discounts, promotional offers, and bundle pricing may affect the amount refunded.

Where a partial refund or other resolution is appropriate, the amount will be determined based on the circumstances of the order and applicable law.

9. Exchanges

If you would like to exchange an item, please contact us at braviixxstore@gmail.com.

Exchange availability depends on product availability, condition, and applicable return requirements.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund, where applicable.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing, fulfillment, packing, or shipping.

If an order has already been shipped, the customer may need to follow the applicable return procedure.

11. Unclaimed, Refused or Incorrectly Addressed Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue caused by the customer, additional shipping or handling costs may apply.

Any refund in such circumstances will be handled in accordance with this policy and applicable law.

12. Return Inspection

All returned products are subject to inspection.

A return may be rejected or a refund may be adjusted where the product has been:

• Used or worn
• Washed
• Altered
• Damaged
• Stained
• Returned without required components
• Returned with significant signs of use or misuse

Nothing in this section limits rights that cannot legally be excluded under applicable law.

13. Fraud, Abuse & Misuse of the Return Policy

Braviixx Store reserves the right to investigate suspected fraudulent or abusive return activity.

This may include repeated returns involving used or damaged products, false claims, payment abuse, or other activity that appears to misuse the return process.

Where permitted by applicable law, we may refuse future returns or take other appropriate action in cases of suspected fraud or abuse.

14. Chargebacks & Payment Disputes

If you have an issue with an order, please contact braviixxstore@gmail.com before initiating a payment dispute whenever possible.

We are committed to reviewing legitimate concerns and providing an appropriate resolution in accordance with this policy and applicable law.

Nothing in this section limits any rights you may have under applicable payment-provider rules or consumer protection laws.

15. Consumer Rights

This policy is intended to provide clear and fair return rules. It does not exclude, restrict, or replace any mandatory consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

Where applicable law provides greater rights than those stated in this policy, the applicable law will prevail.

16. Policy Changes

Braviixx Store may update this Return & Refund Policy from time to time.

Any updated version will be published on our website with a revised Last Updated date.

The policy applicable to an order will generally be determined based on the terms applicable when that order was placed, subject to applicable law.

17. Contact Us

For all return, exchange, refund, or order-related questions, please contact:

Braviixx Store
Email: braviixxstore@gmail.com

Please include your order number in your message so that our team can assist you more efficiently.

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Braviixx Store.